Please post some daytime pictures and how it fits. My 2015 is at the dealer right now and they are fixing the cue screen for less than $200 because I asked for a goodwill repair. I have 79,000 miles and no extended warranty. 2015 ESV 79k miles February 24th, cue screen replaced at the dealer for $128 out the door.Leave it open. Shut off the vehicle and leave driver door open for a couple of minutes. Back in the car. Close the driver door. start the engine. close the control door under the screen. And the unit wold work again for quite a while. Now nothing on the screen works.After speaking with him I started researching Cue problems and found that many Cadillac customers were complaining about their Cue system (my mother included. She has a 2015 Escalade and had to pay for the Cue to be replaced). Also spoke with another friend that has a 2013 SRX and he too is having problems with the Cue.On a long drive, my Cue screen became unresponsive to touch and also started randomly dragging the screen and pushing buttons on its own. I did a little research and found the touch membrane can be replaced and solves these kinds of problems. I got the screen from cuescreens.com. It was $139. Shipping and some helpful tools included.CUE screen. I am shocked, appalled and dismayed at the response I have gotten (or rather not gotten) from Cadillac regarding the failure of my CUE screen. This is now the 3rd screen in my 2014 XTS. I was told by a Cadillac representative via chat that it was not covered under warranty at 130,000. (No kidding) I stated that this is the third ...529 posts · Joined 2013. #3 · Jun 8, 2016. Another test it seems it to turn off the radio completely (The top left button on the touch buttons below the screen) and see if the analog clock displays. It seems the new firmware upgrade killed the clock. If you see the clock, you're on the old firmware. Z. zedron.CUE Rescue specializes in on-site screen repair services for Cadillac vehicles with the CUE infotainment systems. Here at Cue Rescue, we understand your time is valuable. Waiting at the dealership can be time-consuming. In addition, most dealerships charge upwards of $1800.00 for the same repair or replacement. Services start at $395*.LIFETIME WARRANTY - Get a lifetime warranty on our replacement CUE radios CORRECT FITMENT - Perfect VIN matched & OEM factory replacement EASY INSTALLATION - All you need are some basic hand tools GENUINE CADILLAC CUE REPLACEMENT - Programmed for your existing features. AVAILABLE APPLE CARPLAY® and ANDROID AUTO UPGRADE - Add Apple CarPlay® or Android Auto for an additional fee.Cadillac Customer Care. ----------. With only 500 miles on the car and CUE update installed, I experienced my first CUE shutdown/reboot while freeway driving from San Diego to Palm Springs. I was about 40 minutes into the drive with Pandora playing, Galaxy S3 paired and route guidance active.Unreal that there would be this widespread of an issue without a common fix or recall. Same with the ac odor problems. First Cadillac leaving a bad taste (and odor) in my mouth. ... My sincere apologies for the concerns you're experiencing with the lower touch screen functions of your CUE infotainment system becoming inoperative. I'm very sorry ...HOW TO FIX Cadillac Cue System, touch screen not working!https://www.youtube.com/watch?v=tZ-Vud7uK4M&feature=youtu.be - Check this channel !Hey guys, in thi...1 post · Joined 2015. #12 · May 4, 2015. One more cracked CUE screen. Semi-circular cracks were first ween on the left side and then after three days, the same appeared on the right side. I do have an appointment at Ed Morse Cadillac Brandon tomorrow and hopefully, they will resolve this time.I purchased a touch screen from Cue Screens for $139 and had it installed by an car audio place for $275 in August. It's been working great ever since. It's not the entire CUE system--it's a faulty touch screen. Cadillac wants you to purchase the entire CUE system ($1500-$2000) so they can slip the old out and the new in.2015 SRX Premium 56000 miles. Well, a couple of days ago I discovered that I had the dread CUE screen failure. After a search on this forum and the internet, I found a screen provider (cuescreens.com). On their website was a local Houston shop that handled their product and recommendations for installation.There is no recall and after I researched, it has happened to every type of Cadillac from 2012- 2018. Cadillac Corporate told me they know the part is flawed but they need complaints documented to make a recall. Its over a $1000 for cue screen and $400 for labor, on a flawed part they are aware of. How can this not be a recall!!!HOW TO FIX Cadillac Cue System, touch screen not working!https://www.youtube.com/watch?v=tZ-Vud7uK4M&feature=youtu.be - Check this channel !Hey guys, in thi...Sep 3, 2017 · This is a step by step video on how to replace a Cadillac Cue touchscreen that has become nonresponsive. If you don't have an Escalade you can just skip to ...May 16, 2019 · The touchscreen, along with the touch panel at the lower part of the cue stack communicates with the HMI (motherboard) the same way a keyboard communicates with the motherboard in your computer. In your case, the touchscreen is failing, (sort of like mini-strokes), and is becoming erratic. That's one phase of its deterioration process.A hard reset may fix some of these issues, but a replacement screen may be necessary. The cue screen may also freeze, go black, or other malfunctions that can cause diminished usability. Cadillac Cue system problems often require the replacement of the touch screen. A replacement screen and repair are available for less than $300.Cadillac has enjoyed a good reputation for producing quality luxury automobiles with few signficiant shifting problems with its automatic transmissions. Cadillac's transmissions ar...I've had two ATS's and the CUE screen failed in both, but different failure modes. In my 2013 2L Turbo, the CUE screen developed a dead spot center bottom. Replaced under warranty in 2015. In my 2016 ATS-V, recently got the classic spider webbing after a couple of unusually hot days up here in the Pacific Northwet. That too, replaced under ...January 10, 2024. Replacing a Cadillac User Experience (CUE) system can seem like a daunting task for many owners. Cadillac owners have complained about various issues, ranging from touchscreen problems to total system failure. If you're considering CUE repair or replacement, there are some common questions that may come to mind.Feb 28, 2024 · Common CUE Screen Problems. The software behind the CUE system is usually quite reliable. Unfortunately, the same can’t be said for the hardware, specifically the screen. Users have reported multiple issues with their CUE screens, with some even taking part in class-action lawsuits against Cadillac. Typical issues include:My wife's Cue screen cracked when she got into her car on a hot day and turned on the AC. I'm glad they have cheap replacement screens for these. The dealer ...SRX. Automatic transmission. 50,000 miles. Cadillac CUE System is a piece of junk. Guarantee the touch screen will malfunction and the dealer wiill Charge you approximately $1,200 to $1,300.00 to ...Pillsbury's parent company announced a recall of some of its flour on Monday. The possibility of a salmonella contamination led Pillsbury’s parent company to recall select batches ...2013 Cadillac SRX, XTS and ATS Vehicles Equipped with CUE Radio (RPO RAO with UA3) Caution: If an HMI programming event is performed before or after the IPC programming event in this bulletin, record all customer navigation and radio presets BEFORE programming the modules. Re-enter the customer presets AFTER all of the programming events have beenAccording to the case, the Cadillac CUE defect poses a safety risk in that drivers can become distracted when attempting to use the system. A sticking point in the lawsuit is that General Motors warranties reportedly cover all defects except "slight [noises], vibrations, or other normal characteristics of the vehicle due to materials or ...The price is $250/month and you can cancel at any time if its not worth it to you. For this price, your contact info will be on the map when local customers need their screen installed. One single job can pay for the entire month of being listed the map. High volume customers (over $3k/year) are exempt from the monthly fee.We can help residents of Naples, Bonita Springs, Cape Coral, Fort Myers, Estero with their defective Cadillac CUE touch screen problems- at a fraction of the dealer cost. Naples residents can have same day service with our on-site repair. Get it fixed in an hour or less at your driveway or workplace parking lot. Guaranteed satisfaction. Book ...The 2015 Cadillac SRX has 23 problems reported for cue touch screen not working. Average repair cost is $1,200 at 47,650 miles. (Page 1 of 2)Jul 26, 2019 · 2015 SRX Premium 56000 miles. Well, a couple of days ago I discovered that I had the dread CUE screen failure. After a search on this forum and the internet, I found a screen provider (cuescreens.com). On their website was a local Houston shop that handled their product and recommendations for installation.November was an exceptionally strong month for auto sales—especially for trucks and SUVs of all shapes, sizes, and degrees of luxury. By clicking "TRY IT", I agree to receive newsl...March 2, 2021. The Cadillac CUE infotainment system can be a bit glitchy. It’s common for Cadillac owners to encounter an unresponsive system. Commonly, the following items …The next-generation of CUE debuts with the 2017 Cadillac CTS. Read more. 3 — Jul 13, 2016 ; ... TSB Seems To Fix 8-Speed Automatic GM Transmission ProblemsAugust 13, 2019;There are several reasons your Cadillac Cue touch screen may stop working: The system needs a hard reset. The touch screen has an internal failure. The touch screen surface is delaminating. The vehicle battery is weak. The Human Machine Interface (HMI) module has failed. Before diagnosing the problem or replacing parts, verify if your Cadillac Cue system is still covered by warranty. You may ...The notice will tell you what the defect is, possible warning signs and what to do next. And while a recall notice might dredge up feelings of fear and anxiety, focus on two bits of good news ...The good news is that you can purchase a new Cadillac Cue screen and install it yourself. The cost for a replacement CUE is between $450 to $700 depending on where you purchase. Click here to find your CUE Replacement. If you purchase from ISS Automotive then your cost is less than $500. Faulty Cadillac cue screens can be …On the way to the dealer for service, an update screen pop-up appeared on the CUE screen. The service writer also indicated that there was a recall notice on the work order. There were three items on the work order but I don't recall what the other two were. I thought that one item indicated something to do with braking.There are several reasons your Cadillac Cue touch screen may stop working: The system needs a hard reset. The touch screen has an internal failure. The touch screen surface is delaminating. The vehicle battery is weak. The Human Machine Interface (HMI) module has failed. Before diagnosing the problem or replacing parts, verify if your Cadillac Cue system is still covered by warranty. You may ...If you're experiencing problems with your Cadillac CUE screen, you may be wondering if there's a recall. Unfortunately, there is no official recall for the CUE screen at this time. However, Cadillac does offer a repair service for CUE screens. If you're experiencing problems with your CUE screen, you can take it to a Cadillac dealership for repair.Then, about 6 weeks later, the screen went crazy. It would change temps on AC. It would randomly change screens. It would change radio stations and if you listened closely, you could hear the haptic sense sound when the CUE was randomly changing stuff on the screen. Needless to say, I will replace the screen again.It's for all sorts of computer screens, large TV's, etc. Get a soft lint free face cloth and spray the stuff on the cloth. Then wipe down the whole center stack and Cue screen. I did it a couple of times and the dusting has diminished greatly. This stuff has no alcohol or ammonia and is designed perfectly for the ATS!!Luckily, Cadillac issued a recall for this (19V086), and the replacement was performed free of charge. 6. Cue Screen Broken Or Unresponsive. One problem that's specifically common in the 2013 - 2014 model years of the ATS is the delamination of the cue screen.So far the least expensive screen I have found is $399 plus shipping which is OEM and includes the proximity sensors. We would do the install ourselves. I have read that this is a known defect thorough Cadillac across all models with the CUE system. You would think Cadillac would issue a recall to replace on there dime.652 posts · Joined 2008. #1 · Jul 7, 2016. My CUE screen has developed the dreaded spider crack issue on 1/3 of the screen. I had the car in the body shop for a week and I bet they left it in the hot Florida sun and then a mechanic probably got in and cranked up the A/C on HIGH causing the screen to crack. Dealer ordered a new screen and will ...The CUE infotainment system found in most 2013-2018 Cadillac vehicles has a screen with major design and installation flaws resulting in bubbles, cracks, and an unresponsive interface. In Other News Another Lawsuit Wants GM to Address the Cracked and Delaminated CUE Screens A New SRX Headlight Moisture Lawsuit Has Been Filed in MissouriThe recall is expected to begin in September 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14532.51 posts · Joined 2014. #1 · May 30, 2017 (Edited) I was hoping that my 2013 XTS would be a reliable ride for a decade. But last week at 50,580 miles (on 5/24/2017), my CUE went black. I have no lights on the steering wheel nor AC controls. The radio / audio system is dead, OnStar and phone connection being a part of the audio of course is ...They typically cost more than standard replacement screens, but they can be a worthwhile investment if you are having problems with your original screen. It is important to note that when installing an aftermarket touch screen, you may void your warranty on your Cadillac CUE system. Be sure to check your warranty terms before making any ...Common CUE Screen Problems. The software behind the CUE system is usually quite reliable. Unfortunately, the same can't be said for the hardware, specifically the screen. Users have reported multiple issues with their CUE screens, with some even taking part in class-action lawsuits against Cadillac. Typical issues include:Owners of 2013-2017 Cadillac models with CUE infotainment system sued GM for touchscreen defects. A judge dismissed some claims but allowed others to proceed, including warranty reform and implied warranty of merchantability.The recall is expected to begin in September 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14532.I own a 2013 Cadillac ATS and the CUE died a couple of days back. The dealership gave me an estimated bill of 900 dollars to replace it. I removed the negative cable from the battery in the trunk and reconnected it after 2 minutes and woila the CUE system came up.Cadillac CUE problem. Any tips or advice for fixing the CUE touchscreen? Mine is no longer responding and the two dealerships I've spoken with have said it's about a $1500 fix. For context, I also have issues with Bluetooth connection and my music sometimes just won't play when I connect via iPhone cord. I've owned my ATS for four years ...2017 CUE dead. Have a 2017 Premium Performance, had an ELR before that went thru 4 CUE's. Thought they solved the CUE screen problem but they have not. Screen freezing, not responding, doing things on its own, etc from the Florida heat. Don't know why Cadillac does not dump the CUE system and use the same type screen as other GM cars, they don ...Official recalls have been issued for the 2014 Cadillac SRX by the NHTSA. The complete details of all recalls are listed below, along with what they cover and the recommended solutions. Recalls ...Step 1 – Remove the Left and Top Trim Sections. First, you’ll need to gain access to the CUE system screen in order to remove it. To do that, you’ll need to remove the trim pieces to the left of and above the radio. Fortunately, this is quite easily done with the aid of some plastic interior wedge tools.Covers the components below for repairs, including parts and labor, due to defects in materials and/or workmanship for the duration of the warranty. Typical powertrain warranties last for 6 years or 70,000 miles, whichever comes first, but other durations are available. What is Not Covered. Components such as:eScreen – Best Screen Cleaning Technology – $23.99; Screen Mom Screen Cleaner Home & Away Bundle – $16.95; Flawless Screen Cleaner Spray with Microfiber Cleaning Cloth – $12.99; Chemical Guys SPI22216 InnerClean Interior Quick Detailer – $6.59; Here is a video that gives a provides a tutorial on how to clean your navigation …Includes on-site installation at your location*, gel-free CUE screen, and a 2-year warranty on parts and labor. *Price may vary outside of Zone 1* All CUESCREENS products fit the following models that have their original CUE module. 2013-2018 Cadillac ATS ATS-V 2015-2020 Cadillac Escalade/ESV/EXT 2013-2016 Cadillac SRX 2013-2019 Cadillac XTS 2014-2019 Cadillac CTS CTS-V 2014-2016 Cadillac ELRRe: cadillac cue touch screen not working I also experienced the same issue on my 2013 SRX. I have 60K on the vehicle and called Cadillac to see if there was a recall since so many people are reporting the same issue. There was no recall or service bulletin for this problem but obviously its an issue since so many people are having it.CUE appeared to be working as I could listen to the radio or disc player and use the phone, but without the touch screen there was no way to use most of the system. I took it to Sewell Cadillac in Houston and couldn't have been treated nicer. They replaced the CUE and took care of a couple of other small problems.2014 Cadillac XTS Cracked CUE screen. Viewing 3 posts - 1 through 3 (of 3 total) Author. Posts. May 19, 2022 at 3:51 pm #90192. Caddy Fan 01. Participant. I have a 2014 Cadillac XTS Cracked CUE screen which leads to an inoperable Cue system. I believe that this is a recall issue with GM’s 2014 Cadillac XTS but am not sure.Year. Username. E-mail. The 2015 Cadillac Escalade has 1 problems reported for unresponsive cue screen. Average repair cost is $1,800 at 72,850 miles.Sep 25, 2019 · Cadillac ELR 2014-2017. Cadillac Escalade 2014-2017. According to the TSB, the condition or concern is that “customers may report their radio screen appears bubbled or is delaminating.”In warranty, a dealer will swap the head unit out and send it back to the vendor for a new touch screen. Out of warranty, you get to pay for it - the whole unit; not the defective screen, and there's a serious price difference. Head units approach $2k, while the touch screen can be found online for as little as $30.Cuescreens offers upgraded gel-free touch screens for all Cadillac CUE systems, starting at $89. The screens are designed to fix cosmetic defects, unresponsive or frozen touch, and other problems caused by the original gel-based screens.General Motors has been hit with a class action lawsuit alleging that the CUE navigation/radio touch screen displays in the following vehicles are defective: The suit claims that drivers have been reporting for years that their screens were bubbling, cracking, and separating and are owed money back from GM.Mar 2, 2021 · There’s a little storage compartment underneath the infotainment screen. That’s called the CUE faceplate. Open the CUE faceplate and leave it up. Turn off the vehicle. Open the driver’s door and then leave it open for 30-60 seconds. Close the door and then start your Cadillac again. Let everything power up. Close the CUE faceplate.CUE screen. I am shocked, appalled and dismayed at the response I have gotten (or rather not gotten) from Cadillac regarding the failure of my CUE screen. This is now the 3rd screen in my 2014 XTS. I was told by a Cadillac representative via chat that it was not covered under warranty at 130,000. (No kidding) I stated that this is the third ...The 2013 Cadillac XTS has 8 problems reported for cue system screen delamination. Average repair cost is $1,500 at 58,050 miles. CarComplaints.com : Car complaints, car problems and defect informationThe CUE infotainment system found in most 2013-2018 Cadillac vehicles has a screen with major design and installation flaws resulting in bubbles, cracks, and an unresponsive interface. In Other News Another Lawsuit Wants GM to Address the Cracked and Delaminated CUE Screens A New SRX Headlight Moisture Lawsuit Has Been Filed in Missouri. For the most part, CUE is not plug-and-play. The major hardware comRe: cadillad cue touch screen not working Re: cadillad cue touch screen not working Mine went out a few days back. :l Apparently being out in the heat for too long can cause this issue. You can reset your cue screen by... 1. turning on car 2. opening bay door. 3. turning car off (leave bay door open) 4. open car door and leave open for about 30 secs 5. close door, turn on car, and lower bay door. We repair the Cue touch Screen from Cadillac vehicles After speaking with him I started researching Cue problems and found that many Cadillac customers were complaining about their Cue system (my mother included. She has a 2015 Escalade and had to pay for the Cue to be replaced). Also spoke with another friend that has a 2013 SRX and he too is having problems with the Cue. Have a 2013 SRX with the same problem (29,789 miles). To...
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